TERMS & CONDITIONS

1. Introduction

Welcome to Esencia! By using our website and purchasing our perfumes and candles, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, please do not use our services.

2. General Information

Store Name: Esencia
Contact Information: +974 33439091

3. Use of Our Services

By accessing or using the Esencia website and its services, you agree to:

  • Only use the website for personal, non-commercial purposes.

  • Refrain from using the website for any unlawful or fraudulent activities, including the sale of counterfeit or unauthorized products.

  • Not misuse or tamper with the website’s security or content.

4. Products and Availability

  • Product Descriptions: We strive for accuracy in product descriptions, but we cannot guarantee that all information (e.g., fragrance notes, ingredients, etc.) is error-free. Product images are for illustrative purposes and may vary slightly from the actual product.

  • Product Availability: All items are subject to availability. We reserve the right to discontinue or limit the availability of any product at any time.

5. Orders and Payment

  • Order Confirmation: Once you place an order, we will send an order confirmation email. This does not signify our acceptance of your order. We reserve the right to cancel any order at our discretion, such as for inventory issues or fraud prevention.

  • Pricing: Prices on our website are listed in [Insert currency] and include applicable taxes unless otherwise specified.

  • Payment Methods: We accept various payment methods including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other secure online payment options.

6. Shipping and Delivery

  • Processing Time: All orders are processed within [Insert processing time, e.g., 1-2 business days], unless otherwise stated. Shipping times vary depending on your location.

  • Shipping Charges: Shipping costs are calculated at checkout based on the destination and the weight of the products.

  • International Orders: We ship to various international locations. If you're ordering outside of [Insert country], please be aware that customs duties and taxes may apply and are the responsibility of the customer.

  • Delivery Issues: We are not responsible for any delays caused by third-party couriers, but we will assist in tracking and resolving any shipping issues.

7. Returns and Exchanges

  • Perfumes: Due to the personal nature of perfumes and for hygiene reasons, we do not accept returns or exchanges on opened or used perfume bottles unless the product is defective or damaged.

  • Candles: We accept returns for candles that are unused and unopened in their original packaging within [X] days of purchase. If a candle is defective or damaged, we will provide a full refund or exchange.

  • Return Process: To initiate a return or report a damaged product, please contact our customer service at [Insert contact email or phone number].

  • Refunds: Refunds will be issued to the original payment method after the returned product is inspected.

8. Intellectual Property

All content on the Esencia website, including but not limited to logos, images, fragrance descriptions, and text, is owned by Esencia and protected by copyright and intellectual property laws. You may not reproduce, copy, or use any content from the website without prior written permission.

9. Limitation of Liability

Esencia is not liable for any damages, losses, or injuries resulting from the use of our products or the website, except as required by law. This includes, but is not limited to, any allergic reactions, skin irritations, or other adverse effects from using our perfumes or candles.

  • Perfumes and Candles: Use our products with caution and always follow safety instructions. Keep candles away from children, pets, and flammable materials.

  • Allergies or Sensitivities: If you are sensitive to fragrances or have allergies, we recommend reviewing ingredient lists before purchasing.

10. Privacy Policy

We value your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in the policy.

11. Governing Law

These Terms and Conditions are governed by the laws of [Insert country]. By using this website, you consent to the exclusive jurisdiction of the courts in [Insert city/country].

12. Changes to Terms and Conditions

Esencia reserves the right to modify these Terms and Conditions at any time. All updates will be posted on this page with the date of the last revision. Continuing to use our services after any changes signifies your acceptance of the updated Terms.


13. Contact Us

If you have any questions or concerns about our Terms and Conditions, please don’t hesitate to contact us:

Email: Esencia.qa@gmail.com
Phone: +974 33439091